After Scathing Revelations About Transit Service, Okaloosa Commissioners Sign Off on $1M Contract Fix
In Brief:
Okaloosa County commissioners have approved a retroactive amendment to their transit contract that shields roughly $900,000 in state grant funding and may avert a potential million-dollar bill for local taxpayers, while opening the door to sweeping changes in how the county runs its bus system.
The Board of County Commissioners voted 4–0 on Tuesday to adopt the Ninth Amendment to its contract with MV Transportation, backdated to November 2019. Commissioner Paul Mixon was absent.
Transportation Director Tracy Stage, who took over the transit department just a week ago after its transfer under the airports department upon the departure of Tyrone Parker, told commissioners the change is the first step in cleaning up years of grant and contract missteps identified in an Inspector General’s report.
“This will make right roughly $900,000 with the grant funding agency, and we can move forward on other grant issues and financial situations,” Stage said, adding that MV’s leadership “shares every bit of the responsibility” for the oversight problems.
Avoiding a Seven-Figure Hit
Commission Chairman Trey Goodwin pressed Stage and senior staff to explain the stakes for the public. Stage and County Administrator John Hofstad confirmed that, without FDOT’s willingness to recognize the retroactive amendment, the county risked being found out of compliance with grant rules and forced to repay close to $1 million.
Hofstad called the outcome a product of years of collaboration with the Florida Department of Transportation.
“This is absolutely because of the very good relationship we have with district operations in DOT,” Hofstad said. “DOT has recognized that those were allowable uses within that grant fund, and this is a way to make that right.”
Stage described the resolution as “almost unprecedented,” noting that airport-related grants typically follow a simple pattern: open the grant, spend the money, and close it out. In this case, he said, the county is seven years in and asking the board to retroactively approve a management decision so that procurement policies and contract provisions with MV are properly followed.
Goodwin called the outcome “extremely significant” and said the county was “on the precipice” of enforcement action before staff mapped out a fix.
“We could have been in a lot worse jam,” Goodwin said, crediting the administration for shifting transit under airports and leveraging long-term trust with FDOT.
Empty Buses, Busy Paratransit
With the grant crisis temporarily contained, commissioners quickly pivoted to the underlying question: what kind of transit system does Okaloosa County actually need?
Stage offered an early snapshot of operations. The county runs 10 fixed routes in the off-season and 13 routes during the peak season, with some routes requiring two buses because of traffic. Most routes run from about 6:30 a.m. to 7:30 p.m., with one Crestview route starting at 4:50 a.m. on weekdays.
Despite that footprint, Stage said the system averages only 120 riders per weekday—spread across 25 buses dedicated to fixed routes.
“You’ve got nine passengers per bus, per route, for a total of 14.5 hours,” he said. “What you’re seeing … about empty buses riding around the county, that’s absolutely true. I’ve seen it myself. But that doesn’t mean somebody’s not riding it. There’s 120 people riding 25 buses per day.”
By contrast, the county’s paratransit program—which serves riders who meet eligibility requirements due to disability or disadvantage—handles an average of 185 trips per day, Stage said, and is functioning relatively well.
Do Fixed Routes Have to Stay?
Commissioner Carolyn Ketchel revisited a long-running claim that the county must operate fixed-route service to qualify for transportation-disadvantaged and paratransit funding.
Stage pushed back, citing conversations with an executive director who manages paratransit in four neighboring counties.
“As I understand it … that’s absolutely false,” he said. “You don’t have to provide both services, fixed route and paratransit. You can just provide paratransit. There’s four counties that surround us that just provide paratransit.”
Chairman Trey Goodwin suggested prior advice may have been technically accurate, but left the county feeling locked into an unpopular model.
“I ran for office in 2013, and I can’t tell you how many people said, ‘I’ll vote for you if you do something about those buses. I’m tired of empty buses,” Goodwin said. “We’ve been getting the answer, ‘You can’t, you’re not allowed … you’re hooked, you can’t get off.’ I don’t think we have to live with it.”
Data, Exit Interviews, and an August Deadline
Stage cautioned that he and his team are only a week into the transition, juggling transit with operations at three airports. He said MV currently employs 73 staff, including five managers, to operate 50 buses—split evenly between paratransit and fixed routes—alongside nine county employees.
With the transit operations contract set to expire in August, Stage warned that “tough decisions” lie ahead and said he will need clear direction from commissioners on which services they consider essential so he can craft an Invitation to Negotiate (ITN) for future transit operations.
Commissioners responded with a list of homework assignments:
- Commissioner Goodwin requested a staff analysis of current operations and options—ideally by the next meeting or the second meeting in March—to frame decisions around what services to keep, adjust, or eliminate.
- Commissioner Drew Palmer requested a route-efficiency rating, including route-level ridership and where riders cluster, to determine whether some fixed routes can be retooled rather than scrapped.
- Commissioner Ketchel asked MV to conduct written exit interviews with existing fixed-route riders to document what they would do if bus service ended—whether they could reach work or other destinations by other means, or would lose jobs and opportunities.
Stage said he could not promise the full analysis by the very next meeting, but would move as quickly as possible. He also noted that about $100,000 in costs identified in the IG report still need to be resolved with MV Transit, even as the new amendment saves the county from reimbursing roughly $1 million to funding agencies.
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